Sales Professionals

Enable smarter selling with contextual Al

Focus on the right customers, build trusted relationships and take swift action using Al-driven guidance to optimize buying experiences

Improve coaching and sales performance

Effectively coach sellers using data-driven feedback make decisions based on real-time data and emerging trends, and drive revenue with pipeline analysis. deal insights, and relationship analytics.

Empower sellers to build relationships

Keep the focus on relationships using unified solutions and data across tinkedIn Sales Navigator, Dynamics 365 Sales, and Office 365.

Increase sales profitably with advanced insights

Identify and replicate successful sates calls using conversation intelligence, and help sales teams sell smarter with contextual Al-driven insights.

Boost sales productivity with seamless tools

Free up more time for engagement using familiar and cohesive tools and intelligent automation to streamline the sales process.

Innovate with sales solutions built to evolve

Drive digital transformation with adaptable and scalable sales solutions that are easy to tailor. extend. and connect to other applications and services you already use.

The key feature of having a CRM is to manage your leads, contacts and your customers. Do not let your sales professionals wonder who their customers and potential customers are.

Customer expectations and an ever-increasing reliance on mobility requires your sales and marketing software help you deliver the right message and meet your customers where they are in the process.

End-to-end integration from lead generation and opportunity management through to production and delivery. Ability to set and measure key performance indicators (KPIs) related to call/meeting activities, close ratios, etc. Ability to optimize Sales and Operational Planning (S&OP) by incorporating realistic sales forecasting data

Your ability to execute, track and measure your sales and marketing strategy, including everything from managing your sales cycles to customer relationships to posting on social media, relies on your sales and marketing software.

The right solution is designed to help you make the best decisions on where you place your people and efforts, and how you spend your marketing dollars.

The entry point for all Customer Relationship Management (CRM Software) products is activity, from the quote-to-order sales funnel and tracking leads, to prospects and through to customers.

Additionally, companies who can quickly configure accurate quotes and estimates, check inventory availability and give customers reliable availability have a competitive advantage.

Customer Service

Personalize service

Deliver the tailored service customers expect across channels with Al-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single. extensible platform.

Microsoft Dynamics 365 for Customer Service enables your company to build customer trust, loyalty, and insight.

Microsoft Dynamics 365 service management is designed to support incident-based services called Cases.  Dynamics 365 also features a knowledge base to provide an area to store instructions, FAQ, and troubleshooting information to previous incidents for future use.

Dynamics 365 also offers the ability to track key performance indicators (or KPI) to set a standard of service to provide to customers. These KPI’s can be managed by Service Level Agreements.