Support

All systems evolve and require customisation and enhancements from time to time. That’s why you need ongoing support to ensure your ERP grows with your business.

Thanks to a solid understanding of your industry’s challenges, Integral offers support and solutions for support industry-specific operations and critical processes, including site visits within Western Australia.

Integral has prepaid and premium packages available to suit the size of your business and your requirements. Our support ticketing system allows you to lodge a support ticket via a phone call or email, and a support agent is then assigned to your case.

No matter the severity of your case, Integral will be there to help, and we are well known for our proven excellent customer service.

In addition to unplanned support needs, Integral also rolls out software updates to keep your systems running smoothly. This includes Microsoft Dynamics Business Central Support which has periodic automated and manual maintenance. All updates and upgrades will be communicated to your stakeholders prior to implementation to ensure minimum disruption.