Sales Professionals
Customer expectations and an ever-increasing reliance on mobility require your sales and marketing software to help you deliver the right message and meet your customers wherever they are in the process.
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End-to-end integration from lead generation and opportunity management through to production and delivery. Ability to set and measure key performance indicators (KPIs) related to call/meeting activities, close ratios, etc. Ability to optimise Sales and Operational Planning (S&OP) by incorporating realistic sales forecasting data.
Your ability to execute, track, and measure your sales and marketing strategy – including everything from managing your sales cycles to customer relationships to posting on social media – relies on your sales and marketing software.
We design the right solution to help you make the best decisions on where you place your people and effort, and how you spend your marketing dollars.
The entry point for all Customer Relationship Management (CRM Software) products is activity, from the quote-to-order sales funnel and tracking leads, to prospects and through to customers.
Additionally, companies who can quickly configure accurate quotes and estimates, check inventory availability and give customers reliable availability have a competitive advantage.
Customer Service
Microsoft Dynamics 365 for Customer Service helps your company to build customer trust, loyalty, and insight.
Microsoft Dynamics 365 service management is designed to support incident-based services called Cases. Dynamics 365 also features a knowledge base to provide an area to store instructions, FAQs, and troubleshooting information to previous incidents for future use.
Dynamics 365 also offers the ability to track key performance indicators (KPIs) to set a standard of customer service. These KPIs can be managed by Service Level Agreements.